Application Support

Sage Group is a premier Business Solution consulting organization having established a proven track record in delivery capabilities through consistent client satisfaction and demonstrated value. We have an established collaborative Global Delivery engagement model deeply rooted in our traditional delivery capabilities with the added value of CMM Level 5 offshore capabilities. This new engagement model allows Sage Group to better align our services and solutions with our client’s business objectives.

Sage Group offers multiple levels of application support and has the capability to meet support requirements of diverse organizations. Our consulting team has the experience in providing expert assistance to resolve functional, technical and process-related issues. Sage Group has well defined methodologies for setting up help desks, offering production support etc. 

Sage Group application maintenance and support services help enterprises achieve their business goals and objectives, by providing on-time support and value adding services that delivers responsive, high-quality 24 X 7 support for your applications.

Our Application Management Services offerings can benefit you by:

  • Reducing costs
  • Providing greater availability of mission-critical business applications
  • Providing enhanced reliability in every day support and maintenance tasks
  • Providing greater efficiency and performance from development and support staffs
  • Increasing internal employee moral – focused on core competencies
  • Freeing up internal resources for revenue generating activities
  • Providing consistent monthly reporting with agreed upon metrics (SLA)
  • Enabling the “Right-sizing” and “Right-sourcing” of tasks that are increasingly more and more commoditized
  • Injecting documentation and quality into the overall support process
  • Providing access to the application support best practices developed and continuously improved upon by Sage Group’s Guaranteed service levels

" We See Our Clients
as a group of highly dedicated,
competent and committed individuals
working to solve real and important
organization problems or to pursu
e new opportunities, but who
occasionally are short of time,
lack some specialized knowledge
or process, or are in need of an
alternative perspective which
leads them to call on
our assistance..."

    Service Offerings

  • Business Due Diligence, Process Optimization, Transformation Planning and Execution
  • ERP Implementation, Upgrades, Integration, Staff Augmentation
  • Enterprise application
  • Application development
  • Offsite services
  • Accelerators and Tools
  • Competency centers
  • Tools, Methods and
    Best Practices
Return to Sage Home Page